Grow Membership and Improve Quality
Intelligent Member Acquisition
We understand what members want from their Medicare plans, what type of plan experiences they seek, how they judge plans, and what causes them to switch. We use AI and advanced data analytics to know this for every eligible member and help plans better find, engage, and meet the needs of prospective members.
Our acquisition solutions use AI to dramatically expand the acquisition opportunity to identify and engage the 15 percent of the market who actively shop for plans, and also the 85 percent of the passive shoppers, including the hardest to reach population segments.
Our AI-based solutions result in higher quality members, lower acquisition costs, and reduced lapse.
Proven Member Retention
Consumers drop health plans for a reason. These reasons or triggers impact your consumers to varying degrees. We identify and predict those reasons and triggers in advance, we then assess impact, identify and deliver interventions to support members in advance of a reversible plan change decision. Our AI-driven intelligent outreach delivers service recovery and drives member renewals and re-enrollments growth.
Our solution also identifies vulnerable members in need of extra help, low-income subsidy renewals, and re-determination support.
Next-Generation Quality, Stars, and Bid Improvement
With increased emphasis on customer-experience-related outcomes in the calculation of Stars ratings, our solutions help plans identify opportunities and implement interventions to raise Stars scores.
With the largest understanding of the value members place on each element of their Medicare plan designs and experiences, our bid solution helps insurers develop the best designs to serve, engage, attract and retain consumers and providers.
Our ACO client membership grew by 30 percent year over year
Generated $2+ million in increased margin for a Medicaid plan
Identified and engaged 50,000 vulnerable members at risk for dropping coverage to renew
Identified and supported 3 percent of a membership population in submitting LIS qualification and continuing coverage
For Medicare Consumers
Medicare is confusing when it shouldn't be.
We are dedicated to helping Medicare consumers do more and get more from their Medicare plans.
We engage, educate, and support Medicare consumers and build high-impact tools, checklists, and assessments to simplify the Medicare plan journey.